The Ministry of SaskBuilds and Procurement (SBP) is seeking your input for its 2024 Client Satisfaction Surveys.
If you used one or more of SBP’s services in 2024, you may receive a short five-minute survey about your experience this November or December.
Please take this opportunity to help SBP shape your next customer experience. Completing the survey will let SBP staff know how they did and if they were able to help you achieve the outcomes you need.
Surveys for each eligible service will roll out on a staggered basis. Services included in these surveys are listed in the chart below. You will also find more information in this question and answer document.
| Services We Are Measuring | |||
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Information Technology (IT) |
Operations and Service Delivery |
Procurement Management | Infrastructure Design and Delivery |
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Depending on the kinds of services you utilized, you may receive more than one survey. For example, if you rented a vehicle through CVA and ordered a new photo ID for yourself or an employee, you may receive a survey for each service provided. SBP encourages you to complete each of these surveys, so that we can understand specifically how each of those services are performing.
The results of the 2024 Client Satisfaction Survey will be compiled and reported back to clients in April 2025.
As always, SBP welcomes your feedback on its services any time. Just email sbp.surveys@gov.sk.ca.
For any questions or concerns about this year’s Client Satisfaction Surveys, please contact sbp.surveys@gov.sk.ca