Telephone Coordinators and Directory Administrators

• Request or change a landline services
  
• Internal/External Name Display change
  
• Make a change to a mobile account
  
• Additional resources for Telephone Coordinators
  
• Resources for Directory Administrators

 

When a client comes to you to request a new telephone line or a change to an existing telephone service you will need to ensure that you have all the required information prior to submitting a service request to SaskTel.  The SaskTel Telephone Request Checklist can be a helpful tool for non-IBC related requests.  A checklist for IBC is currently not available.  Once you have all the required information you will then complete a SaskTel Telephone Request Form (for services other than IBC) or a IBC ServiceRequest Form and submit it to SaskTel at govtel.requests@sasktel.com.

The following provides a guideline of service intervals when placing SaskTel Requests.

1. For basic requests that involve a site visit, SaskTel will book the request for the first available date.  It is difficult to pinpoint specific response times as there are many factors that affect site visit timelines.
   • Response times are impacted by the demand for services on any given day and resources available.  It will vary from city to city and urban and rural locations. 
   • The Far North is considered anything north of La Ronge. These locations will require more notice and could pose delays due to geographic location and technician rotation.

      

2. For requests that involve an office move:
   • Provide SaskTel with as much advance notice as possible to ensure requests and dates can be accommodated.
   • Ensure at the time of the request to SaskTel that you include all services requiring installation at the new site (i.e., IBC, network, etc.).  Timing is dependent on types of service, site readiness, and coordination of the installations.
   • Allow 6 weeks for CommunityNet (CNET) network installations (if applicable).  This precludes those instances where construction is required.
   • SaskTel will work to accommodate priority office moves based on workload and resource availability.  Priority requests may have additional costs associated to facilitate the request.

      

3. For requests that don't require site visits (ie feature changes):

• Programmers will complete requests on the due dates that SaskTel has indicated. Please be aware that the programming changes take effect by midnight of their due date.

 

 

As a Telephone Coordinator, clients may ask you to change how their internal name is displayed when placing a call. Typically, the internal name display is the first and last name.  

If a client requests to have their internal name display changed, you can process that request through the IBC Administrator Portal (for IBC service).

All telephone numbers identified as Government of Saskatchewan will initially be programmed by default to display the standardized name "GOVT OF SASK" when placing calls outside the government telephone system.

If your organization requests to have a public name display different from "GOVT OF SASK" for outgoing calls, the process is as follows: 

1. Outgoing public name display changes will be considered on an organization basis.  Only under exceptional circumstances will name changes be considered on select telephone numbers.  The proposed new name and the reason for requesting the change should be included in the submission.
2. Requests for name display changes on Centrex telephone service must be submitted to the Telecommunications Manager (telecombranch.sbp@gov.sk.ca) at SaskBuilds and Procurement, Telecommunications Branch.  Pending approval, the Telecommunications Branch will provide written authorization to SaskTel to make the name display change.
3. Requests for name display changes on IBC telephone service must be submitted to the designated Telephone Coordinator/IBC Administrator for the requesting organization.  Pending approval, the Telephone Coordinator/IBC Administrator will make the name display change. 

Make a change to a mobile account

Smartphone mobile devices for ministries are purchased and managed by the Information Technology division (ITD). However, as a Telephone Coordinator you will need to record information about the mobile device and manage the voice/data plan. If a client wants to make a change to their plans, you will need to facilitate the change with the service provider. Please ensure that the clients familiar with the Mobile Wireless Device Policy. This contains important information about the Government’s policy and guidelines surrounding acquisition and usage. 

This handbook contains the information that you, as a Telephone Coordinator, need to assist your clients with telephone requests, services, features and telephone sets. It also outlines procedures as well as rental, purchase and service connection charges. 

 

This portal is designed for you, as a Directory Administrator, to make changes and adjustments to the Government Telephone Directory. Updates made on the website appear live on https://www.saskatchewan.ca/government/directory.

 

This manual was compiled for Directory Administrators. It provides commonly required information and step-by-step instructions for processing changes within the Government Telephone Directory System.

 

This interactive electronic learning module acts to support the Admin User Manual. It provides step-by-step instructions including demonstrations and “try me” exercises for processing changes. You can find this under the training tab on the GTDS Admin website. For help, see the GTDS eLearning Guide. Also under the training tab is a supplementary training video.

 

This guide was compiled specifically with Blue Page Coordinators in mind.  It provides an overview of the program, specific information from the publisher, as well as what the role of a coordinator involves.