Section 804: Performance Improvement Guidelines

Date Issued: 12/09/1986

Guidelines

Part A

1. The status of this document?

2. To whom does policy apply?

3. Who has the authority to implement this policy?

4. What is the basis of problem work performance?

5. How are minor instances of performance problems prevented or dealt with in the Public Service?

• Oral counseling
• Formal counseling

6. What mechanisms are available where problem performance continues?

7. What is common to the corrective discipline, Employee and Family Assistance, and performance improvement programs?

8. What categories of behavior do these programs deal with:

• Culpable or blameworthy behavior
• Non-culpable or non-blameworthy behavior

9. What forms of non-culpable behavior does the Employee and Family Assistance Program deal with?

10. What forms of non-culpable behavior does the Performance Improvement Program deal with?

11. Employee and Family Assistance, Performance Improvement, Corrective Discipline Programs - A systems view

12. How do I know what program to use?

13. How do I respond when program choice is later found in error?

14. How do I respond when the problem is improper attitude?

Part B

1. What is the objective of the performance improvement program?

2. Employer's response - General Guideline

• Maintain employee in position
• Maintain employment - different position
• Temporary or permanent severance from employment
• Requirements in all cases

3. Kinds of non-culpable behavior - Employer's Guideline

• Loss of qualifications
• Criminal charge, conviction, Incarceration
• Innocent absenteeism/lateness
• Non-competence
• Deficient skills/abilities
• Medical condition 

Part C

How to implement the Performance Improvement Program

1. Define the performance plan

2. Seek advice

3. Conduct a problem solving interview with the employee

4. Develop an action plan

5. Meet with the employee

6. Implement the action plan