IBC phone system

Integrated Business Communications (IBC) is a communications system with improved features and functionality to support employees' daily business needs and operations beyond just making and receiving calls.

The following are some of the more popular features which are included in the IBC Standard Package for one monthly price:

Unlimited local and long-distance calling to Canada and the U.S.
A personalized conference number that can accommodate dozens of participants in an audio conference call
Voicemail
Voicemail to Text
Call Me Anywhere – Receive calls on your desk phone, desktop client or mobile device
Calling Name and Number Delivery – Know who is calling
Call Forwarding

To learn more about IBC, click on the available links to access helpful videos and other related IBC guides/help posters.

Top IBC Features

You can learn about how to use these and other features by watching the IBC user tutorial video on the SaskTel website:

Various call forwarding options
Quick dial programming
Personal conference line
IBC directory of users
Soft Client application (an online version of your desk phone)
Click-to-dial from Soft Client
Busy lamp (phone status monitoring

A full list of features can be found in the IBC Feature Guide on the SaskTel website.

IBC Quick Start Guides

There are three services with a whole host of features available to you with the IBC phone system. Please reference the below quick start guides for more information about each service.

IBC phone set: To learn more about the new IBC Cisco phone set, please reference the IBC phone set Quick Start Guide. You can also reference the Cisco website for models 8841 or 8851 or the SaskTel website for additional IBC support materials including a user guide for the Cisco 8800 series phones.
IBC with Webex Soft Client (desktop) application: To learn more about how to use the Soft Client application, please reference the IBC Soft Client Application Quick Start Guide or watch a training video. You can also reference the SaskTel website for additional IBC support materials.
IBC user portal: To learn more about how to manage your personal preferences and settings, please reference the IBC user portal legend. You can also reference the SaskTel website for additional IBC support materials.

IBC Audio Conference Calling

With IBC, you can initiate a conference call with as few as 3-6 participants or as many as 254 participants. To learn how to set up and use your personalized IBC audio conference bridge, please reference SaskTel's IBC Audio Conferencing Guide. To avoid using conference bridge capacity for a smaller conference call, you can 3-6 way call directly from your phone set or Soft Client application.

Please note a single IBC conference call cannot exceed 254 participants.

IBC Help Posters

To get familiar with some of the changes and functionality with the new IBC phone system please reference the series of IBC help posters.
Additional support resources can also be found in the related documents section at the bottom of this page.

Contact Information

For telephone support, please contact your Telephone Coordinator. They are the first level of support in administering the IBC phone system on behalf of their organization and for contacting the SaskTel Business First Support Team for troubleshooting telephone issues.

IBC Tutorial Videos

A series of tutorial videos have been created to allow users with on-demand access to information about the phone set, IBC soft client, IBC user portal, audio conferencing and system changes. View the videos.

How to Set Up Your IBC Password

Your IBC username is your 10-digit phone number followed by @IBC.sasktel.com (i.e. 3067875555@IBC.sasktel.com).
Once you receive an IBC desk phone, a temporary password will be emailed to you. Please log into ibcportal.sasktel.com and change your account password after receiving the temporary password.

Forgotten password?

If you need to change or have forgotten your IBC password, please contact the Telephone Coordinator for your area. Only telephone coordinators can change or reset your IBC password.

IBC phone system

Top IBC Features

IBC Quick Start Guides

IBC Audio Conference Calling

Related Documents

Guide

Call Management Guide

IBC Phone Set, Soft Client and User Portal Legend

IBC Registration Instructions

IBC Advanced and Basic Telephone Administrator Guide

IBC Audio Conferencing

IBC Busy Lamp Guide

IBC Business Continuity Guide

IBC Cisco 8800 Start Guide

IBC Conference Lines

IBC Soft Client Multi Calling Guide

IBC Compatible Headsets

Form

IBC Service Request Form

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