If you or your workplace is experiencing an emergency, please call 9-1-1.
The Employee and Family Assistance Program (EFAP) provides professional, confidential support services including short-term counselling, programs and resources to employees and their eligible family members. Employees and eligible family members also have access to a wide range of preventative services, online tools and resources with 24/7/365 service availability.
For more information on the EFAP program, please refer to:
Accessing the Employee and Family Assistance Program through Kii by CloudMD is easy:
The EFAP service provider will provide both online counselling and in-person counselling services to all employees and eligible family members, as available.
Appointments are typically available within five business days of intake and are scheduled based on the client's needs. However, callers needing more immediate support will be directed to a counsellor during intake.
Short-Term Counselling
The Employee and Family Assistance Program offers both in-person counselling and online counselling services. You can access counselling services by contacting the service provider by phone at 1-833-399-3418 or by visiting the Kii by CloudMD website.
Therapist-Assisted iCBT
Online therapist assisted cognitive behavioural therapy is a personalized 8-to-12-week program suited to your needs and will guide you through online messaging. Visit the Kii by CloudMD website to learn more.
Long-Term Support
The EFAP provider provides short-term counselling services. For additional or long-term support, the EFAP service provider can assist with the transition from EFAP services to the employer provided health benefits plan.
An Elder/Knowledge Keeper program is available through the EFAP. Employees can access support from an Elder or Knowledge Keeper within their community in place of standard EFAP short-term, goal-focused counselling.
The EFAP is more than just counselling services. The EFAP offers services to address a variety of work, health and life concerns. Consider EFAP services when your own efforts to resolve problems are not working, you feel overwhelmed, or you want to prevent problems from becoming larger.
Common services that the EFAP can provide to help you and your family include:
Visit the Kii by CloudMD website to access articles, videos, webinars and to sign up for monthly newsletters. To learn more about the web service watch this video. The website is also available in French.
Manager Consultation
Managers and supervisors will have access to Manager Consultation, a professional counselling support. Professional counsellors are trained to help with managing workplace issues such as difficult behaviours, approaching difficult conversations with employees, supporting employees through periods of change and techniques to manage stress.
Workplace Critical Incident Support
Workplaces impacted by a critical incident can contact the EFAP service provider for support from trauma trained professional counsellors. Critical incidents may include workplace accidents, unexpected loss of life, serious injuries, natural disasters and physical violence. Managers can contact EFAP at 1-833 399-3418 to discuss appropriate supports based on the situation. Critical incident support is offered to ministries for a fee.
Workplace Learning
The EFAP offers Health and Wellness Seminars for workplace learning. To explore available options or to arrange a session, please contact the EFAP at 1-833 399-3418. Any fees incurred for workplace learning sessions are charged to the requesting ministry.
If an employee wishes to discuss a personal EFAP experience, a confidential EFAP Concern Resolution Process is in place to do so. Following the EFAP provider's investigation into the employee’s concern, the employee can opt in or out of a follow up discussion with the EFAP provider.
Supervisors/managers should make employees aware of the process and direct employees to this formal process, as needed. Review the Conversation Guide for Managers: Employee Concerns with the EFAP to help provide a supportive conversation to an employee with an EFAP concern.
If you have a question or an experience to share regarding EFAP services, you can contact the Government of Saskatchewan EFAP management team's confidential email at efap@gov.sk.ca or voicemail at 306-787-7567. The team can provide assistance with the EFAP Concern Resolution Process.
This document provides information about critical incidents, procedures, guidelines and processes.
This appendix provides guidance for ministry work units that are considering the implementation of Peer Support Teams.