If you or your workplace is experiencing an emergency, please call 9-1-1.
The Employee and Family Assistance Program (EFAP) provides professional, confidential support services including short-term counselling, programs and resources to employees and their eligible family members. Employees and eligible family members also have access to a wide range of preventative services, online tools and resources with 24/7/365 service availability.
For more information on the EFAP program, please refer to:
How to Access EFAP Services
Accessing the Employee and Family Assistance Program through Kii Health is easy:
- By phone: Call 1-833 399-3418. Callers will need to identify they are accessing the program through the Government of Saskatchewan’s EFAP.
- Online: Visit the Kii Health website. New users must register and create an account. To register, users will need to enter the access code: EFAPGOS (case sensitive), their name, phone number, email address, and create a password. The website is also available in French.
EFAP Counselling Services
The EFAP service provider will provide both online counselling and in-person counselling services to all employees and eligible family members, as available.
Appointments are typically available within five business days of intake and are scheduled based on the client's needs. However, callers needing more immediate support will be directed to a counsellor during intake.
Short-Term Counselling
The Employee and Family Assistance Program offers both in-person counselling and online counselling services. You can access counselling services by contacting the service provider by phone at 1-833-399-3418 or by visiting the Kii Health website.
Therapist-Assisted iCBT
Online therapist assisted cognitive behavioural therapy is a personalized 8-to-12-week program suited to your needs. A therapist will guide you through the program using online messaging. Visit the Kii Health website to learn more. Information about the difference between therapist-assisted and self-guided CBT is available in the comparison chart.
Self-Guided Cognitive Behavioural Therapy
Kii Health's Self-Guided CBT Program can be completed at your own pace, your own way. The program is available without the need for appointments or a therapist. You can access intake to the program through the Kii Health website. Information about the difference between therapist-assisted and self-guided CBT is available in the comparison chart.
Long-Term Support
The EFAP provider provides short-term counselling services. For additional or long-term support, the EFAP service provider can assist with the transition from EFAP services to the employer provided health benefits plan.
Elder/Knowledge Keeper Services
Elder/Knowledge Keeper services are available through the Employee and Family Assistance Program (EFAP). Employees can access support from an Elder or Knowledge Keeper within their community in place of standard EFAP short-term, goal-focused counselling. For more information, view the Elder/Knowledge Keeper Services One-Pager.
Additional EFAP Services
The EFAP is more than just counselling services. The EFAP offers services to address a variety of work, health and life concerns. Consider EFAP services when your own efforts to resolve problems are not working, you feel overwhelmed, or you want to prevent problems from becoming larger.
Common services that the EFAP can provide to help you and your family include:
Online Resources
Visit the Kii Health website to access articles, videos and to sign up for monthly newsletters. To learn more about the web service watch this video. The website is also available in French.
Monthly 'Ask An Expert' Webinars
Kii Health also offers free monthly 'Ask An Expert' webinars. Check out the 2025 schedule here.
Watch the 2024 recordings of the monthly 'Ask An Expert' webinars here.
Services for Managers
Manager Consultation
Managers and supervisors will have access to Manager Consultation, a professional counselling support. Professional counsellors are trained to help with managing workplace issues such as difficult behaviours, approaching difficult conversations with employees, supporting employees through periods of change and techniques to manage stress.
Workplace Critical Incident Support
Workplaces impacted by a critical incident can contact the EFAP service provider for support from trauma trained professional counsellors. Critical incidents may include workplace accidents, unexpected loss of life, serious injuries, natural disasters and physical violence. Managers can contact EFAP at 1-833 399-3418 to discuss appropriate supports based on the situation, including the option for a timely virtual session. Critical incident support is offered to ministries for a fee.
Workplace Learning
The EFAP offers Health and Wellness Seminars for workplace learning. Any fees incurred for workplace learning sessions are charged to the requesting ministry.
Providing Feedback on Your Experience
If an employee wishes to discuss a personal EFAP experience, a confidential EFAP Concern Resolution Process is in place to do so. Following the EFAP provider's investigation into the employee’s concern, the employee can opt in or out of a follow up discussion with the EFAP provider.
Supervisors/managers should make employees aware of the process and direct employees to this formal process, as needed. Review the Conversation Guide for Managers: Employee Concerns with the EFAP to help provide a supportive conversation to an employee with an EFAP concern.
If you have a question or an experience to share regarding EFAP services, you can contact the Government of Saskatchewan EFAP management team's confidential email at efap@gov.sk.ca or voicemail at 306-787-7567. The team can provide assistance with the EFAP Concern Resolution Process.
